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Constant dropouts on FTTB

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Level 1b

Hi,

 

In the last few months, I've been getting slow speed and constant drop outs while using the FTTB service. The speed goes around 20mbps and disconnection varies from 5 - 10 mins. Is that a way to resolve this? Thank you

1 REPLY 1
Moderator

Hi @terry615,

 

Welcome to the community!

 

We are sad to know that you're having difficulty with the speed of your service. We ran initial test on your connection and it shows connected for 23h 27m and getting a passing speed on the line.

 

We'd like to confirm if the speed issue occurs on your wireless device(s) such as smart phones and laptop. If so, we did an article that will help you improve your wireless connection available here.