Disconnecting internet

[jang82978297]

I installed new modem today, but i can't using the internet. It keep show me whole day this message "Your newly installed broadband equipment is waiting to be automatically configured"
Can you please help me?

[Aubrey]

Hi @jang82978297, try to reset the modem. Look for the small RESET button at the back then push and hold it down. The modem will re-attempt to auto-configure. If you still get the same message, try to do the manual configuration. 

Check out this link for your reference: Setup and Configuration for TP-Link VX420-G2v modem/router

Regards,

Aubrey

[jang82978297]

I already tried to reset several times but it is not still working at all.

[Aubrey]

Have you tried the manual configuration yet?

Setup and Configuration for TP-Link VX420-G2v modem/router

Aubrey

[jang82978297]

I tried it but not working.

[Aubrey]

Let's know your best time for a call and we'll get our tech team contact you. You can send your contact details via private message.

Thanks,

Aubrey