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FTTB Installation Reschdule

Level 1a

So the technician was supposed to come today, but at the time of my appointment I called and he said he got into an accident. He said that IConnect will reschedule today, but nothing happened. 

I contacted TPG and they said they would call me back to organize a reschedule, but they haven't (it's almost midnight). 

Any mods on that whom I can give my case number to?

 

Anyone experience this before? If you did what did you do?

Any ideas on what I can do now?

2 REPLIES
Moderator

Hi @Hippo139,

 

Welcome to the Community!

 

We have located an account using your community details and we can see that you have been in touch with one of our account specialists who has requested a callback from our FTTB Provisioning Team.

 

We apologise if you are unable to receive a callback, but we will make a follow up and will have a case manager contact you to discuss the matter.

 

If you have a preferred contact number and time, please send it via private message.

 

To send a private message, please refer to this community article:

 

How do I private message (PM) in the community - TPG Community

 

Moderator

Hi @Hippo139, we can see that our Provisioning Team has been in touch and discussed the concerns raised.

 

We have received a confirmation from our contractor regarding the install date, which is on 11/June/2018 between 8AM and 12NN.

 

As advised, your attendance is required for us to access the unit and the telecommunications room.

 

Should you have further queries, feel free to drop us a message. Cheers!

 

You may also refer to this community article about what to expect with a TPG FTTB install.

 

What to expect with a TPG FTTB install - TPG Community