Welcome to the Community!
Thanks for reaching out to us. Getting that message about "waiting to be configured" for 6 hours is unusual. Normally, once a service has been installed, the modem may take about 15-30mins for the modem to connect to our server.
I checked your account using your community details as reference and it seems like your service is already working for the last 2 hours.
Would you be able to test your internet connection and let us know if it's working?