TPG Community

Ask, answer and talk about our products

FTTB - No Port available

GJP Level 1b
Level 1b

Hi,

 

I ordered a new FTTB service, and today I called TPG and received the news that my building does not have any port for the service be active, So what I should do? I need Internet, I run my business from home.

 

6 REPLIES
Community Manager

Hi @GJP,

Welcome to the TPG community.

I have grabbed your details from our community and given these details to our FTTB wholesaler.

You will have an update within the day on what is happening with your installation and what the next steps are.

I will update you in the community

 

Cheers

Manuel

 

Community Manager

Hi @GJP,

We are still working on resolving your issue and the FTTB manager is still trying to get this sorted.

We will update you here once i have more information.

Cheers

Manuel

GJP Level 1b
Level 1b

Hi @Manuel

 

Another week passed and I'm still waiting.

 

Is it possible to order an ADSL connection till my port be available?

 

 

Moderator

Hi @GJP,

 

I don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and I will make follow up on this to the relevant team and request for urgent feedback within the day.

 

Cheers!

GJP Level 1b
Level 1b

I got a call from someone from TPG and I canceled my order, I will never do business with this scam company again.

Moderator

I apologise for the inconvenience, @GJP. I understand your decision. Let me know should you require further assistance.