Dear TPG FTTB customers,
As you know, the National Broadband Network (NBN) is rolling out around Australia and will eventually replace the old copper-based internet and phone network which was built decades ago.
We're aware that NBN Co are sending letters warning about disconnection of phone and internet services. It's important to be aware that this disconnection advice does not apply to you.
The NBN is not replacing alternative high speed products such as TPG Fibre To The Building (FTTB), to which you currently subscribe. TPG FTTB is delivered using our own world class fibre optic network, bypassing the NBN completely.
You are not required to move to an NBN service and you will not face disconnection. The only thing you need to do is continue enjoying the speed, reliability and value of your awesome TPG FTTB phone and internet bundle. Click here for a refresher on the benefits of your TPG FTTB service.
If you have any queries, please don’t hesitate to contact our Customer Service team on 13 14 23 (option 3).
For more information on the difference between NBN and TPG FTTB, check out https://community.tpg.com.au/t5/Featured-Articles/Difference-between-TPG-FTTB-amp-NBN-FTTB/ba-p/1641