FTTB - Slow download speed

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Level 1b

My download speeds are extremely slow:

http://tpg.speedtestcustom.com/result/84513c60-6f1a-11e9-8522-599e593d0d5e

This is not related to WiFi channel this is another issue with my connection/account.

Would it be possible to verify the status?

1 REPLY 1
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Moderator

Hi @guilledipa,

 

Welcome to the community!

 

We're able to locate your account using your Community Details and ran an initial test to your service it shows connected for 1d 31m and getting a passing speed on the line.

 

We would like to confirm what device is used on the test also can you run a speed test on a desktop/laptop connected via LAN/Ethernet cable for comparative testing purposes?

 

Please use www.speedtest.net.

 

We'll wait for the test result on this thread.

 

Cheers!