FTTB Stopped working

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Level 1a

There has been no internet to my unit since yesterday morning. Called up the technician and was told that would be informed in 24 hours. Still no response. I am living in Parramatta and couldn't see any outages there. Only power, 2.5g and 5g lights are on. DSL light and rest of the lights are off.  Could someone help me.

1 REPLY 1
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Moderator

Hi @sureshiman,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

In your case, we have sent a TPG technician who has identified a faulty adapter and this has been replaced to fix the issue.

 

Let us know if we can be of further assistance.