Internet Service disconnection

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Level 1

Hi,

 

In the last weeks, my internet service disconnects itself. Today happened again around 5 am (see pic below). The reconnection happens after rebooting the Modem/Router. My modem router is a Archer V1600R.

Cheers

Dani

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1 REPLY 1
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Moderator

Hi @dannilopezy,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Feel free to search community for help or contact us and we'd be glad to assist you.