FTTP installation taking a long time

ppy
Level 2
Level 2

TPG are upgrading me from FTTC to FTTP.   I've rung the help desk a few times but never get a call back. NBN says they have finished installation (weeks ago) but TPS says NBN have NOT activated it. Power is on, The new NBN box has 2 green lights, why is this dragging on? Last call I made was yesterday morning but (again) no call back has occurred after the promised "hour or two". Thanks.

1 REPLY 1
kate_
Moderator

Hey @ppy, let's check out what's happening with your installation and get you an update ASAP.

 

Send me a PM and we'll take a look.