Hi @nuchjaree1 ,
Welcome to the community!
Thanks for raising this to us, we did an article that will help you track the shipment of the modem/router. Please see the link below.
Let us know should you require further assistance.
I has spoke to one of the customer care about the modem order and she said she will send me an email feedback. But I haven’t receive an email from her . I just want to make sure my order have been processing . I have been ordered since last Tuesday and didn’t get any confirmed or tracking information from TPG