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Fttb max keep getting disconnect randomly after hours

humbala
Level 2
- always after hours for example it disconnected me twice now at around 12:30 and 12:40
- never see any reported outage on tpg status page.
- g fast modem always show 3 green light indicating nothing is WRONG.
- Either reboot g fast modem or disconnect and reconnect the phone cable will fix the issue.
- 2 times I saw disconnection at like 3-4am and I didn't bother to restart it and go to sleep, and it manage to reconnect on next morning. But normally I waited for 10+ minutes it never recover itself.
- has reported to tpg last year but they come back with 'no issue'

Anyone else have similar problem? I was on fttb 100mbps and was rock solid, now with fttb max I get 3 or 4 disconnection every week and I am so tired of it.
1 REPLY 1
Jacob_Bowz
Moderator

We're going to help get that stability back in your connection, @humbala. Send us a private message and we'll work hard to get this resolved.