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There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Our systems show you are ready to connect your equipment to activate your NBN-FTTC.
You should have onsite the NBN-NCD and a modem.
Please follow this guide to setup your CPE correctly.
Can you upload a photo of the NCD status? How many solid blue lights are on the NCD?