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FTTB Moving house relocation- keep going in circle for 4 days - PLEASE HELP ME

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Level 1c

Hi There TPG, 

 

what is happening? i just want to relocate my tpg to my new address.. and i have got pingponged every time i could not get through myonline account, i could not send any email, when i send email the auto reply says to do it through my account, when i tried to call, the call is just drop after getting transferred.

 

I NEED SOLUTION PLEASE since i have moved to new place.

 

i still using tpg service, not changing provider. I just want to relocate to new address

 

PLEASE HELPP MEEEEE.... im going INSANE!!!

 

Regards

3 REPLIES 3
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Moderator

Hi @pyroLust 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @pyroLust 

 

Because you are moving from a TPG FTTB/VDSL service, this needs to be done over the phone.

 

I have escalated your issue to our relocations officers and they should call you within the day.

 

Regards,

David_M

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Level 1c

Hi David,

 

My call always dropped after i ve got transferred.. 

 

Please help me.. Please.. i can give you all my details and new address if thats help..

 

Regards