FTTB Moving house relocation- keep going in circle for 4 days - PLEASE HELP ME

[pyroLust]

Hi There TPG, 

what is happening? i just want to relocate my tpg to my new address.. and i have got pingponged every time i could not get through myonline account, i could not send any email, when i send email the auto reply says to do it through my account, when i tried to call, the call is just drop after getting transferred.

I NEED SOLUTION PLEASE since i have moved to new place.

i still using tpg service, not changing provider. I just want to relocate to new address

PLEASE HELPP MEEEEE.... im going INSANE!!!

Regards

[David_M]

Hi @pyroLust 

Thanks for your query!

Let me have a look and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @pyroLust 

Because you are moving from a TPG FTTB/VDSL service, this needs to be done over the phone.

I have escalated your issue to our relocations officers and they should call you within the day.

Regards,

David_M

[pyroLust]

Hi David,

My call always dropped after i ve got transferred.. 

Please help me.. Please.. i can give you all my details and new address if thats help..

Regards