High levels of latency on 50mbit NBN FTTB connection

[ibanezxr]

Hi i am seeing a lot of this recently

ERROR: Unable to download webpage: (caused by URLError(gaierror(-2, 'Name or service not known')))

It's referring to youtube.com so the issue is with my connection, which im paying 70/mo for!! what gives?

Unhappy customer

-Cameron James

[Riezl]

Hi @ibanezxr, if you are still having issues, please run a Ping and Traceroute test and send it to helpdesk@tpg.com.au. Once done, please let us know so we can chase the matter with our Technical Team.

We'll wait for your email. Thank you.

[ibanezxr]

Hi sorry i dont see the need anymore, its hours later, i ran a sppedtest and posted the results at the time, please see original post, i see your forum is FULL of people whinging about subpar service, the MS responce time, to a telstra server is in the original  post i fail to see what running more tests hours later will achieve, tbph you guys need to upgrade the link you have to your provider, end of story.  if you can not provide a working internet connection with decent averages then the bottom line is, i could jump ship, not pay you out, and if it went to court, my solicitor has agreed i would definately win any hearing, as it turns out i love tpg, will not be jumping ship and will stick it out, it frustrates me that you ask me to run further tests a day later, to what end? would you like me to try turning it off and then on again???? dont you think i would of tried this, im a network security consultant, dont wind me up!!

-cam

[ibanezxr]

[ibanez@sunshine ~]$ traceroute tpg.com.au
traceroute to tpg.com.au (203.26.27.38), 30 hops max, 60 byte packets
1 192-168-1-1.tpgi.com.au (192.168.1.1) 0.507 ms 0.647 ms 0.727 ms
2 10-20-25-29.tpgi.com.au (10.20.25.29) 8.746 ms 8.724 ms 8.702 ms
3 27-32-160-194.static.tpgi.com.au (27.32.160.194) 20.793 ms 20.771 ms 21.736 ms
4 syd-gls-har-crt2-be-10.tpgi.com.au (202.7.173.17) 24.469 ms 25.141 ms 24.425 ms
5 au-ns-1813-ipg-01-Eth1.tpgi.com.au (203.221.3.58) 21.647 ms 21.624 ms 21.602 ms
6 203-220-35-90.tpgi.com.au (203.220.35.90) 21.580 ms 18.558 ms 19.183 ms
7 10.226.13.20 (10.226.13.20) 19.950 ms 19.923 ms 19.897 ms
8 210-185-70-18.tpgi.com.au (210.185.70.18) 17.987 ms 17.764 ms 17.724 ms
9 210-185-70-18.tpgi.com.au (210.185.70.18) 19.259 ms !X * *
[ibanez@sunshine ~]$ ping tpg.com.au
PING tpg.com.au (203.26.27.38) 56(84) bytes of data.
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=1 ttl=125 time=39.5 ms
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=2 ttl=125 time=100 ms
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=3 ttl=125 time=16.9 ms
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=4 ttl=125 time=16.9 ms
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=5 ttl=125 time=73.9 ms
64 bytes from www.tpg.com.au (203.26.27.38): icmp_seq=6 ttl=125 time=20.8 ms
^C
--- tpg.com.au ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 9118ms
rtt min/avg/max/mdev = 16.866/44.690/100.234/31.842 ms
[ibanez@sunshine ~]$ traceroute youtube.com
traceroute to youtube.com (172.217.167.78), 30 hops max, 60 byte packets
1 192-168-1-1.tpgi.com.au (192.168.1.1) 0.531 ms 8.812 ms 0.732 ms
2 10-20-25-29.tpgi.com.au (10.20.25.29) 8.235 ms 8.203 ms 8.172 ms
3 27-32-160-194.static.tpgi.com.au (27.32.160.194) 19.904 ms 19.873 ms 19.842 ms
4 syd-gls-har-crt2-be-10.tpgi.com.au (202.7.173.17) 21.092 ms 21.061 ms 21.030 ms
5 syd-gls-har-cdn11-be200.tpgi.com.au (203.221.3.81) 19.876 ms 19.661 ms 19.800 ms
6 72.14.197.162 (72.14.197.162) 19.597 ms 16.692 ms 17.448 ms
7 10.23.161.254 (10.23.161.254) 17.401 ms 10.252.166.222 (10.252.166.222) 17.367 ms 10.252.170.30 (10.252.170.30) 18.585 ms
8 209.85.248.172 (209.85.248.172) 20.742 ms 209.85.142.136 (209.85.142.136) 18.106 ms 142.250.212.136 (142.250.212.136) 18.960 ms
9 209.85.247.127 (209.85.247.127) 18.189 ms 108.170.247.66 (108.170.247.66) 17.985 ms 108.170.247.42 (108.170.247.42) 18.704 ms
10 syd15s06-in-f14.1e100.net (172.217.167.78) 19.419 ms 19.383 ms 19.395 ms
[ibanez@sunshine ~]$ ping youtube.com
PING youtube.com (172.217.167.78) 56(84) bytes of data.
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=1 ttl=116 time=88.5 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=2 ttl=116 time=68.4 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=3 ttl=116 time=124 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=4 ttl=116 time=47.6 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=5 ttl=116 time=86.9 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=7 ttl=116 time=59.5 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=8 ttl=116 time=97.6 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=10 ttl=116 time=81.9 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=11 ttl=116 time=67.3 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=12 ttl=116 time=129 ms
64 bytes from syd15s06-in-f14.1e100.net (172.217.167.78): icmp_seq=13 ttl=116 time=68.7 ms
^C
--- youtube.com ping statistics ---
13 packets transmitted, 11 received, 15.3846% packet loss, time 12032ms
rtt min/avg/max/mdev = 47.597/83.529/128.945/24.299 ms
[ibanez@sunshine ~]$

This is really dismal, please upgrade your link asap.

[Riezl]

We sincerely apologise for the inconvenience this is causing you. We have escalated your concern to our Complaints Resolution Team and a Complaints Resolution Case Manager will be in touch via Email or phone call to further discuss the matter.

Kindly await further updates within 24 hours.