Home Relocation connection required ASAP

[2myoffice]

I have been tring for 2 weeks to book a home relocation connection setup and disconnect current address connection.

NOW IT IS AN URGENT MATTER......

I running out of time to have TPG help and advise me with my relocation details and new setup.

I was promised by staff that I was placed on the connection priority list and would be contacted within 24hous....that was 5 days ago.

This is no way to look after your loyal customers is it?

Stay tune TPG customer for any update in fixing this problem....

Customer support.....? what support....?

Russell

[RajenS]

Hi @Body,

Welcome to TPG Community!

please follow steps, it is much easier and after 

Step 1. Go to My Account at https://www.tpg.com.au/account

You will be required to enter your username and password.

Click "Moving Home".

Step 2: Enter your new address and Check Availability

Step 3: You will then be advised of the available service on your new location

Step 4: Once you click here you will need to fill out all the details then click next.

We'll confirm which product is available at your new location and ask you to select a new plan.

Or, if we need more information to determine what services we can offer at your new location, we will ask for your details so our Moving Home Team can contact you to assist ASAP.

Step 5: Registration Complete

After you've lodged your Moving Home request via My Account or through our specialist Moving Home team, you're all set! We'll keep you updated about the progress of your relocation through email and SMS.

[Hayden]

Hi
Thats all good if you can do it through your account. What if it produces an error? How do you organize it if it needs to be relocated from NBN to FTTB and it cant be done through the account?

[RajenS]

Hi

please let us know if you got any error, 

  also if you can, kindly attach a screenshot.

so we can fix ASAP and able to assist you

[Hayden]

Hi RajenS,

I have attached the screen shot error I get because I am trying to relocate from NBN at my old house to FTTB at my new house. I have tried to contact TPG numerous times via chat and phone but I don't seem to be getting very far. Can you help please?