Installation problem

[genchris88]

We have received an sms saying we are ready to install, however after following instructions we get 3 flashing blue lights and the 4th light is blank.
How can we complete installation so we have internet?

[BasilDV]

Hi @genchris88

Welcome to the Community!

We were able to locate your account using your community details and learned that you've been in touch with our NBN Service delivery team.

There's a possible fault within the NBN network, which is why the service is not working.

An NBN technician has been booked to check your service. Further updates will be given by your case manager as soon as it becomes available.

Let us know if you need further assistance.

BasilDV