International Roaming issue.

[0402]

I thought I had activated International roaming before leaving Australia but it does not work (allows me to select a UK carrier but does not connect). I also cannot log into the app. I get error code ZVHUXB. 

I think the issue with international roaming might be I did not do it right. As to the app, it would not be surprising if being in a different country made it hard to log in for security reasons. 

Any suggestions how I might rectify this?

[0402]

Also, I cannot log into My tpg account online because it wishes to send me a SMS to verify my identity. An email to my TPG email account would work. 

[0402]

New error code on the app DUB5HF

[Ahra_G]

Hi @0402, 

We'd be glad to check the status of your Roaming service. Please send in your TPG account details via PM. 

Thanks!