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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
I have checked your NBN-HFC 12/1 service, and your modem has been up for 30mins.
All tests are passing.
It may have been an NBN issue that has resolved itself.