Internet connection not working

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2 REPLIES 2
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Moderator


Hi @6263732 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @6263732 

 

I have checked your NBN-HFC 12/1 service, and your modem has been up for 30mins.

All tests are passing.

 

It may have been an NBN issue that has resolved itself.

 

Thanks,