Internet light is off

[Missvivi]

Been using FTTB fine and had internet when I left home today but when I came back there was no internet and the internet light on the router is off. Tried restart router, unplug and plug cables back in, and tried plug dsl cable to another telephone socket.. nothing works... tried chat function and was told they weren’t picking up any phone signal either... Chat support said they will escalate it... no internet

[RajenS]

Hi @Missvivi 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

[RajenS]

Hi @Missvivi 

Looking at your account now 

Thanks 

Rajen 

[RajenS]

HI @Missvivi 

    Arranged TPG tech to your home, you will receive a call within 2 hours.

Thanks 
Rajen 

[Missvivi]

Nobody has called..

[Missvivi]

Tried calling and holding and waiting and got told I will get a call back. Never happened..

[Anonymous]

Hi Missvivi, we can see that your service shows up and stable for more than a day now. Should you need further assistance. Feel free to message us. Cheers!