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MY FTTB internet is slow and breaks very often even the IP phone calls break.

Level 2

Hi there,

My FTTB  internet account Account Number is  6*****93.

I moved to FTTB from NBN on 13/2/20. The speed was good and promising in the first 2 to 3 weeks. It started breaking or disconnecting thereafter on my connected devices. It is very frustrating. Even the IP phone voice breaks. 





Hi @pchavali,

Welcome to the community!


There are different caused of dropouts that you may experience.


  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.


We have created this article that can guide you on How to Check for NBN Network Outage



Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.