NBN connection - FTTB

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Level 1b

Hello,

The NBN has just been installed in my area and I have made the switch with you.

I received all the hardware today.

As a part of the process, I would like to organise for the fibre to building connection. Can you let me know what I need to do to get this organised?  The cost?  Timing, etc?

Thanks,

Michelle

 

3 REPLIES 3
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Moderator

Hi @MC21 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @MC21 

 

If its for your address in 3002, this is an NBN-FTTC product. Your connection has a self-install component.

 

You will need to unplug all phones/devices from all sockets, and setup the new equipment where your current modem is. It is self activating so hopefully it just lights up for you, if not let us know.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

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Level 1c
only i received nbn fibre curb fttc and i think something is wrong with telephone line