NBN connection

Level 2
Hi I have just signed up to TPG and saw these reviews that there is a delay in the installation. Will this mean my contract and billing will not start until it has been connected seeing as I will not be receiving these services?

Hi @Trent2 ,


TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee.


By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers. The installation process begins as soon as we receive these specified funds from the customer.

The initial billing cycle commences when your install is complete. If you have further queries, feel free to send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community