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FTTB disconnects daily (Timeout waiting for PADO packets)

Level 2

My internet seems to get disconnected roughly once a day.


I see the following in the logs around the time it happens:

ID Time Type Level Log Content

12021-05-02 15:09:27PPPErrorppp1
22021-05-02 15:09:27PPPErrorppp1 Timeout waiting for PADO packets
32021-05-02 15:08:30PPPErrorppp1
42021-05-02 15:08:30PPPErrorppp1 User request
52021-05-02 15:08:25PPPErrorppp1 LCP down
62021-05-02 15:08:25PPPErrorppp1 User request


My modem/router is: Firmware Version:1.1.0 0.9.1 v5006.0 Build 200826 Rel.77218n Hardware Version:Archer VR1600v v2 00000000



My DSL status is:


Line Status:
DSL Up Time:
DSL Modulation Type:
Annex Type:
  Upstream Downstream
Current Rate (kbps)2515591335
Max Rate (kbps)2990491362
SNR Margin (dB)6.46.4
Line Attenuation (dB)1.52.8
Errors (pkts)709543785


I have noticed the Errors (pkts) typically shows a value when I would expect both values to be 0. 


I have TPG fibre to the building and switched form TPG NBN about 6 months ago







Hi @Chris6


Thanks for raising this with us and we apologise for the inconvenience.


We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.



Level 2

I'm trying to reply privately but I get the message: "You have reached the limit for number of private messages that you can send for now. Please try again later."











It happened against about 6 hours ago:




DSL Up Time: 0 days 6 hours 8 minutes



ID Time Type Level Log Content

12021-05-05 18:11:19PPPErrorppp1
22021-05-05 18:11:19PPPErrorppp1 Timeout waiting for PADO packets
32021-05-05 18:10:22PPPErrorppp1
42021-05-05 18:10:22PPPErrorppp1 User request
52021-05-05 18:10:17PPPErrorppp1 LCP down
62021-05-05 18:10:17PPPError

ppp1 User request







Do you have any records from the time this happened on your side? 

Could you send me the information you do have for my line at this time?





Hi @cdavies402 , we can see that our Technical Team tried to contact you, but to no avail. We have forwarded your message and advised the assigned Technical Specialist to process a callback. Kindly await a call within the day. 

Level 2

This issue has been resolved.


I've emailed & spoken to TPG technical support multiple times, they've visited the proprty and found nothing wrong with the line.

They also replaced the modem however the same issue continued to happen.


Eventually they said it was normal for it to disconnect up to 3 times a day and that they don't consider it to be a problem if it drops out 3 or fewer times per day.