Hi @millie2019 ,
Welcome to the community!
Thanks for raising this to us. We'd love to help raise this to our NBN Provisioning Team to check if there is something we can do about the cabling of the new house, please send me your best contact number and preferred time also confirm the service address on file.
How do I private message (PM) in the community
I have a new house construction and contacted TPG to get underground cable connection. I just paid a lot for undergound electric pit and dont want overhead TPG/Internet. Expected move in 3/2021. I have appt to meet NBN re installation in 10 days, and asked me to bring modem. Tried to explain about my situation but feel I’m getting the bog standard connection template. Also want to know if foxtel can go underground with TPG or internet cables? I’m concerned...