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No internet connection with the FTTB today

lingzeng3
Level 2

I don’t have Internet connection with FTTB from today. I rang TPG they said I need to upgrade my Huawei modem. Now I'm looking for a modem replacement. I have checked my account I have paid and I have used TPG for many years. Headache!!

they asked me to check all the connection cables if they are OK. I have done all they told me but nothing changed.

1 REPLY 1
BasilDV
Moderator

Hi @lingzeng3 

 

We'd like to have a better understanding of the situation.

 

Kindly send us a private message with your account details.

 

BasilDV