No internet connection

[rikaayumi]

Hi, all in a sudden can’t catch WiFi on my phone, iPad and laptop since this morning.
I can see power, DSL, 2.4G, 5G lights are on on my modem but just no internet light on.

I’ve tried unplug and turn off the modem and restart my phone but still the same.

Please help!

Thank you.

[Anonymous]

Hi @rikaayumi
 

Welcome to the community!
 

We're able to locate your account using your community details and ran an initial test. It shows your service is connected for 11h 45m. We'd like to confirm if you're still having issues with the connection.

Cheers!