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Hi @Jenniferjbanks,
We have created this community article, which contains a video on How to track your TPG service installation
https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856
Should you need further assistance, please let us know.
Thanks,
Karl