Welcome to the Community!
We located your account via your community details. It seems like you relocated your service to a new address. From what I can tell, the order was already completed since this only requires remote activation.
The address shown in the order was classified as Service Class 13. That means to say that your location previously had NBN service which means you should have an existing phone socket already.
From what I can tell, we have three possible cases:
We've checked the account and was able to detect that the internet is already working.
It seems that the wall socket issue is already fixed.
Should you require further assistance, please let us know.