Is this a TPG provided modem/router or a third party one?
Are you under the NBN bundled with VoIP service or NBN BYO Data only service?
What is the exact make and model of the modem/router? Is it TP-Link, etc.?
You may send me a PM with your TPG username or customer ID number to check this further.
Alright. We'll be waiting for your private message with your TPG username or customer ID number for us to check the account and provide proper instructions on how to setup your device.
We've edited your post as it contains your account details.
Please avoid posting any account information on a public thread as it may compromise your security.
Kindly send a PM with your provisioned address and the make and model of the modem/router.
How do I private message (PM) in the community - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45