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TPG FTTB Installation Delay - Order No 6130515

Level 1a

Hi,

 

I signed up for TPG FTTB on 30th January 2018, order number 6130515.

I received the courier with router within two days but still waiting on the installation to happen even after 3 weeks.

 

Whenever I call the customer service I'm told that there is an issue with port allocation and that no timeline can be provided on how long it would take to resolve.

 

Please could you help in expediting the installation process. My building addres is 283 City Road, Southbank 3006

 

Thanks,
Saji Mathew

3 REPLIES
Moderator

Hi @sajilukose,

 

Welcome to the community!

 

The installation is still within time frame. FTTB application takes approximately 10  up to 20 working days.

Our Provisioning Team will send you SMS/Email once new update will be available.

 

Regards,

Level 1a

Thanks Shane for the response.

 

Today is 18th working day since my Installation order request made on 30th jan 2018. So hopefully I'll have my TPG FTTB connection set up before end of next week i.e. 2nd March (which will be 24 working days)

 

Thansk,

Saji

Moderator

You're always welcome @sajilukose,

 

I will keep an eye on this and relay you details for any updates.

 

 

Cheers!