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I have been using TPG FTTB for a long time now (at least 4 years, I think?), and it has been relatively stable over most of that time.
However, I have found that over the past month, it's become much less stable, so much so that I think I've had at least 5 link flap events today.
Any ideas?
Hi @mvdk ,
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community.
@mvdk wrote:
I have been using TPG FTTB for a long time now (at least 4 years, I think?), and it has been relatively stable over most of that time.
However, I have found that over the past month, it's become much less stable, so much so that I think I've had at least 5 link flap events today.
Any ideas?
I'm fairly sure it's a network dropout.
I looked at the system logs on the router to establish this - I saw multiple messages of the form:
2021-09-29 13:13:30 | System | Notice | DSL connection is deactivated . |
(This is from the HG659).
I've also PMed Shane with my account details.
Hi @mvdk,
I believe that the issue is now handled by our Technical Team.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
Regards,
Ahra_G