TPG FTTB constant dropouts

mvdk
Level 2

I have been using TPG FTTB for a long time now (at least 4 years, I think?), and it has been relatively stable over most of that time.

 

However, I have found that over the past month, it's become much less stable, so much so that I think I've had at least 5 link flap events today.

 

Any ideas?

3 REPLIES 3
Anonymous
Not applicable

Hi @mvdk ,

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community.

 


@mvdk wrote:

I have been using TPG FTTB for a long time now (at least 4 years, I think?), and it has been relatively stable over most of that time.

 

However, I have found that over the past month, it's become much less stable, so much so that I think I've had at least 5 link flap events today.

 

Any ideas?


 

mvdk
Level 2

I'm fairly sure it's a network dropout.

 

I looked at the system logs on the router to establish this - I saw multiple messages of the form:

2021-09-29 13:13:30SystemNoticeDSL connection is deactivated .

 

(This is from the HG659).

 

I've also PMed Shane with my account details.

Ahra_G
Moderator

Hi @mvdk

 

I believe that the issue is now handled by our Technical Team. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Regards,

Ahra_G