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Tracking says delivery complete but modem/parcel not received

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Level 1b

Hi team,

 

How's life? My tracking says that the delivery is complete but the parcel has not been received. My partner has been home all day and she confirmed there's no parcel or any note in the mailbox. Maybe the delivery person gave it to someone else by mistake?

 

What's the next step from here?

 

AK

1 REPLY 1
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Moderator

Hi @arvindkumar,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you were able to speak with our Accounts team.

 

They've raised the case with our logistics team and they are currently waiting for the update from the investigation. Once available, your case manager will be in touch via phone call or SMS/email.

 

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

 

Regards,

BasilDV