Unable to connect to internet

[zhonga]

I tried to follow the steps in the Quick Installation Guide. I am unable to proceed past step 2 since the internet light did not flash green. I am only using a phone wall socket and power supply as I do not have a telephone handset and did not feel the need to connect to the PC.

[KarlB]

Hi @zhonga 

Your order should be complete. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today to troubleshoot over the phone.

Regards,

Karl

[KarlB]

Hi @zhonga 

We are still waiting for our Helpdesk guys to give you a callback. Are you able to take a photo of your setup including where cables are connected and lights you are getting on your modem/router?

Regards,

Karl

[zhonga]

Lights are only shown for Power, 2.4G and 5G icons on the Router. Only Phone Wall Socket and Power are connected to the Router. Telephone and PC are not connected.  

[KarlB]

Hi @zhonga 

Thanks for providing the requested details. I'll let our Helpdesk Team know.

Regards,

Karl