Unable to connect to internet

Highlighted
Level 1a

I tried to follow the steps in the Quick Installation Guide. I am unable to proceed past step 2 since the internet light did not flash green. I am only using a phone wall socket and power supply as I do not have a telephone handset and did not feel the need to connect to the PC.

4 REPLIES 4
Highlighted
Moderator

Hi @zhonga 

 

Your order should be complete. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today to troubleshoot over the phone.

 

Regards,

Karl

Highlighted
Moderator

Hi @zhonga 

 

We are still waiting for our Helpdesk guys to give you a callback. Are you able to take a photo of your setup including where cables are connected and lights you are getting on your modem/router?

 

Regards,

Karl

Highlighted
Level 1a

Lights are only shown for Power, 2.4G and 5G icons on the Router. Only Phone Wall Socket and Power are connected to the Router. Telephone and PC are not connected.  

Highlighted
Moderator

Hi @zhonga 

 

Thanks for providing the requested details. I'll let our Helpdesk Team know.

 

Regards,

Karl