Wireless Problems

Highlighted
Level 1c

Hi

Thanks so much for the new Modem - it is operating well in several ways.

Good fast cable connections - however the Wireless network is awful. It is so slow and and is unusable. Changing the channel on the modem only makes a difference for a little while.  then is stops again. We need help.


We live in an apartment building and I am not sure if the problem is caused by some sort of interference. 

 

Thanks

 

John 

 

 

 

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter