Wireless Problems

[meewonjohn]

Hi

Thanks so much for the new Modem - it is operating well in several ways.

Good fast cable connections - however the Wireless network is awful. It is so slow and and is unusable. Changing the channel on the modem only makes a difference for a little while.  then is stops again. We need help.

We live in an apartment building and I am not sure if the problem is caused by some sort of interference. 

Thanks

John 

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter