Thanks for reaching out and sorry to learn that you are experiencing issues with the service.
I did an initial test and there appears to be no fault on the line that can be service affecting. Have you already performed some troubleshooting such as rebooting the modem? Testing the speed over wired connection?
If the speed is proven to be within range over wired connection, kindly check if you can test the speed over Wi-Fi. Below are some helpful Community articles related to this issue:
