When can I get the modem?

[Dongshuai]

I have applied the fttb on 16 sep and it said that I can get the modem by 2 to 3 days but now is 21sep.why I am still not get the modem?
Tomorrow is the day that installation appointment day!!!

[tonystork]

Hi @Dongshuai, AFAIK the equipment will be shipped the equipment once they receive the payment and it might take 1-2 business days if you're located in Sydney, else might take 3-5 business days.

[Manuel · Accepted solution]

Hi @Dongshuai,

You would have received a call from  TPG in the last couple of hours in regards to this.

In your case the technician will bring your modem with them at the time of installation.

If you ever need to confirm the booking time of the technician visit go to tpg.com.au/install