This happened to me once with TPG NBN and rebooting the modem/router did the trick. ... View more

Try to follow this @Alla74    @Shane wrote: Hi @nexmex,   Welcome to the community!   This error can be resolved by adding a coded index file. If you want to connect, you can use FileZilla.                                 Hostname: users.tpg.com.au Username: TPG Account Password: TPG password   See attached file for reference.     Regards,       ... View more

Have you tried to access the page using your mobile data? If it's the same issue you need to raise this to website host/support. @LandofOz wrote: I am getting this on NBN too. ON windows 10 computer and my phone when on wifi     ... View more

For VR1600 portforwarding article was posted above this thread, https://community.tpg.com.au/t5/Modems-and-Devices/Port-Forwarding-on-the-TP-Link-VR1600V/td-p/1814 this might help you. Unfortunately some feature of the original modem/router is not available coz of TPG optimized the firmware of it's supplied modem/router. If you wish to connect a router extension to TPG's supplied modem/router might wanna check this https://community.tpg.com.au/t5/Modems-and-Devices/Are-the-Tpg-routers-DHCP-compatible/m-p/25448#M25....   For setting up different VDSL2 modem/router VLAN ID: 2 Connection Type: PPPoE Username: TPG username Password: TPG password   ... View more

For VR1600 portforwarding article was posted above this thread, https://community.tpg.com.au/t5/Modems-and-Devices/Port-Forwarding-on-the-TP-Link-VR1600V/td-p/1814 this might help you. Unfortunately some feature of the original modem/router is not available coz of TPG optimized the firmware of it's supplied modem/router. If you wish to connect a router extension to TPG's supplied modem/router might wanna check this https://community.tpg.com.au/t5/Modems-and-Devices/Are-the-Tpg-routers-DHCP-compatible/m-p/25448#M2555.   For setting up different VDSL2 modem/router VLAN ID: 2 Connection Type: PPPoE Username: TPG username Password: TPG password     @dbrazil57 wrote: The customised TPG software on the Archer vr1600v router has a number of default ports open and has disabled the ability to change / add NAT forwarding options. How can I get this changed? I would like control over my network and only wish to use TPG as my ISP.   I am unsure what settings need to be preconfigured for TPG to enable internet on the router and am sure these can be added to another router.    If TPG will not change the router, can I get the settings required to set up my own router?   ... View more

ARRIS box is not a router so you won't be able to connect your smart phones to it, you'll need a router to connect to the ARRIS BOX and use it's Wireless network for your modem/router. @Yeetuscleetus wrote: But our ones are a little different there's no password in the bottom. It's a Arris CM8200B, it's connected to everything but I wanna know how do I connect it to my phone.    ... View more

You can only access the modem/router page when its connected with Wi-Fi, unless you have laptop/desktop available that you can connect directly via LAN/Ethernet it should work.   @krupeshkothari wrote: Hi, i tried these steps but when I access http://192.168.1.1 I get an error saying this site can't be reached.. please see attached. How do I go about this? Rgds, KK     ... View more

1. A non-existent email address If the bounce is marked as “non-existent email address,” the email address could have a typo or the person with the address may have left the organization. There’s also a chance that the contact gave a false email address, which can be the case if you’re offering something online in exchange for an email. In this case, it’s important to review the contacts in this category and see if there are any obvious typos in the email address. If not, try to reach the contacts by other means to confirm the address. Tip: Ever have trouble reading someone’s handwriting from your email sign-up sheet? Use these tools to electronically capture their contact information instead. 2. Undeliverable email If bounced emails are in the “Undeliverable” category, that means that the receiving email server is temporarily unavailable, was overloaded, or couldn’t be found. A server that can’t be found could have crashed or been under maintenance, so this may just mean waiting to send the email to the address again. However, if this email address repeatedly bounces on multiple emails, it may mean the server is gone for good. 3. Mailbox full If your contact has so many emails in their inbox that they can’t receive more, your emails will bounce back until there’s space for them. Sometimes, this can mean that the contact is no longer using that email address. As with a non-existent email address, you may want to follow up with the contact by phone or mail to check whether the address is valid. 4. Vacation/Auto-Reply If someone goes on vacation or can’t check their email, your emails to them will bounce. It’s important to note that, unlike with other bounce categories, this type of bounce means your email was successfully delivered to the inbox. Carefully monitor how often this email address ends up in this category. If months go by and the person hasn’t returned from vacation, you may want to consider removing the contact. 5. Blocked email If the email addresses are placed within the “Blocked” category, the receiving server has blocked the incoming email. This is often the case among government institutions or schools, where servers can be stricter when it comes to receiving emails. To resolve this issue, you need to get in touch with the contact and request that their system administrators unblock Constant Contact’s IP addresses. 6. Other Bounces that don’t give the server a reason for bouncing are put in this category, so it can mean that the email bounced for one of the reasons above or something else. It’s important to keep an eye on these contacts, too, to see if the bounces keep recurring. What you need to do to reduce your bounce rate Bounces aren’t good for your email list, because of the negative impact on deliverability and the success of your email campaigns. Monitor your bounces closely. If some addresses continually bounce, it may be time to take the next steps. Remove will take the contact away from your list, but allow the contact to be added again Do Not Mail List will make sure that the contact can never be added again You’ll want to use this option according to the bounce category. Credits: https://blogs.constantcontact.com/why-emails-bounce/   Are you using a TPG email via Post Office? If not and you have a 3rd party email. Those users with TPG emails may need to raise this issue to postmaster@tpg.com.au FYI. TPG and iiNET is on the same umbrella, but it doesn't mean they have the same post office/master for iiNEt they need to raise it to their support. ... View more

Post the screen shot of your e-mail settings and the error message.   @fabri82 wrote: comes up with Something went wrong   ... View more

Are you on NBN? If the internet is working then the home phone should also work you may try to use a different handset .   If you're on ADSL2+ if the handset is not working, it could be a line fault it may also affect the internet service.   If you're able to identify that its a Handset issue, you may need to contact the handset manufacturer support.   @v6holden wrote: I rang TPG on 131423 at 3.00 pm today  18 March 2020 and I was put on hold. It is now 5.51 pm and I have still not been able to speak to somebody to report the fault tomylandline. You can understand how frustrated I am. Please help.   ... View more

If you cant find the settings on the modem/router it is best for you to contact the equipment manufacturer for accurate information.   @ecgrace10 wrote: Can anyone actually answer this question?? I'm still trying to find this out.   ... View more

Yo @Zchampion might wanna check this thread https://community.tpg.com.au/t5/Broadband-Internet/List-of-compatible-and-NOT-compatible-NBN-FTTB-FTTN-modems/td-p/850 If you consider using a 3rd party modem/router please be aware that NBN-VoIP service will only work using TPG's provided equipment. ... View more

I'm not sure but IMO, its probably the bandwidth allocation of the NBN and your Mobile Data Blocks.  If you notice, when using smart phone some of application have a feature that controls the Data Usage. Maybe your Email client's settings is not set to maximize the Data to save your Mobile Data block. ... View more

The speed test ran via XBOX or any Gaming Console is different to the actual speed test performed via http://www.speedtest.net; Speed test result of Game Console is the measurement of your connection (at home) going to Game Console's Server. It is not the actual speed of your service. While the speed test result from speed test websites is the connection of your home network coming from TPG's network.   IMO, you may need to perform isolation test but as you mentioned that everything is fine but only the XBOX having issue, you may need to raise this with your Gaming Console Support. ... View more

Access the modem/router page the settings that you need usually located to ADSL modem, Connection Mode, Network mode, or Network settings.  ... View more

What do you mean by Network status? If you're talking about Wi-Fi, the information can be seen on the modem/router itself, try to check this guide https://community.tpg.com.au/t5/Modems-and-Devices/Retrieving-Wi-Fi-Password-on-TPG-Modems/m-p/6540#M477. ... View more

What do you mean by the PC unable to reach 5Ghz? Do you mean the wireless signal? If the PC is too far from the modem/router and you want to have a better performance/speed I would suggest to use ETHERNET cable instead.   Coz, 5ghz is useless if the PC is too far from the modem/router. Read this https://community.tpg.com.au/t5/Broadband-Internet/2-4ghz-vs-5ghz/m-p/372#M114     ... View more

Its not possible for the PS4 to work with direct connection to NBN Box (FTTP/HFC) it requires atleast a Modem/router with Authenticating Option. Might wanna check this, https://community.tpg.com.au/t5/Featured-Articles/NBN-HFC-Setup-General-Setup/ba-p/61 ... View more

Post the router's network settings so we can determine if there is other option that needs to be change.  ... View more

It seems that the error is due to recipient 's email. Have you tried to use their post office to send an email? If it works, then you may need to reset your TPG password as advised on this thread https://community.tpg.com.au/t5/Broadband-Internet/Cannot-Send-Email-Rejected-by-the-Server-Banned-from-using-SMTP/m-p/36643 ... View more

Are you using iPhone's Mail Client? You have to make sure that the e-mail settings are correct, check this, www.tpg.com.au/support/emailsetting. I would advise to use TPG's outgoing email server if you're connected with TPG's network, if not i believe you have to use the given Outgoing Email Server provided by the ISP your device is connected to.    ... View more

Based on this thread https://community.tpg.com.au/t5/Broadband-Internet/NBN-amp-Home-Phone/m-p/44850#M17393 NBN VoIP service will only work using TPG's supplied modem/router only.   @meebo wrote: @BasilDVFor curiosity sake if someone was to use their own modem and not one supplied by TPG would TPG supply them with the details for the phone to work or is it strictly for TPG inhouse modems only?   ... View more

TPG is nothing to do with this. You have to ask this to Bigpond if you're planning to get your email forwarded to TPG email.        ... View more

if you upgraded your service to NBN the old connection (ADSL2+) will have 18 months before it phase out. AFAIK TPG-NBN VoIP service will only work if your handset is connected directly to their supplied modem/router, unless you have NBN-FTTP which has UNI-V ports that will give you an option to activate the UNI-V 2  to a different ISP.   @Brubear58 wrote: I have 2 phone wall connections one is located in my bedroom the other in the lounge room I have also connected to the nbn box (I get a dial tone through the box but I don't have a number as yet for that line. I do have my old phone number for the wall connections  Do I get a seperate phone number for the nbn connection   ... View more

Hey, I found this. https://community.tpg.com.au/t5/Accounts-and-Billing/ADSL2-to-NBN/td-p/31600   It seems like the Huawei 532D is not compatible for NBN connection. IMO, you can use the supplied TPG-NBN modem/router as it is and use the Huawei as a standalone router, but you may have to change the Huawei's connection type to Automatically Receive IP or Router Only mode.  ... View more

This happend to me once and the parcel was left to my Local Post Office, you may contact startrack directly 13 23 45 so they can provide details on where to pick up the equipment. ... View more

I believe TPG don't provide Huawei HG552e, you need to contact Huawei support to get information on how to Update the firmware of the modem/router. ... View more

In my observation, LAN, Wi-Fi and Internet light flashes whenever it is being used. Particularly when my PC is connected via LAN while playing/downloading, I noticed that LAN light flashes everytime there an ongoing activity. It is possible that the modem/router's light specially the home phone liight indicator is different from the actual Modem Guide by TP-Link since TPG supplied a modem/router with a modified firmware.   @John2125 wrote: In summary, the indicator lights don’t indicate what the TPLink VR1600v modem guide says they indicate: they are therefore meaningless!   The modem indicator lights are sometimes on and sometimes off even when the respective function is active.  For example, the Power light may be either on or off even when power is connected and the modem is operating with the phone being used or internet being accessed.  Or, the Internet light may be either on or off even when the internet is being used.  Or, a LAN light may be either on or off when a computer connected to the respective port is turned off.  Or, the Phone light may be on when the phone is on the hook or off when the phone is off the hook.  The Phone indicator light has sometimes been flashing, a mode not mentioned in the the user guide.  While I am posting this question the Power, Internet and WAN lights are off.   Please explain.  Can we have a modem that means what it indicates?   Kind regards.   ... View more

You guys have the same Printer issue https://community.tpg.com.au/t5/NBN-Installation/I-have-a-Fuji-Xerox-laser-printer-which-I-could-access-via-wifi/m-p/47141#M5589.   Check your Printer's connection requirement as I previously mentioned to that Thread above, it is a common issue if you recently switch from ADSL2+ to NBN connection. Some Printer's Wireless connection feature requires static IP address unfortunately TPG NBN only comes with Dynamic IP address.  ... View more

This happened to my email too, however, I tested it working with their Post Office but not on my Outlook Email. I changed my TPG password, re-configure the email after 15-30mins and it did the trick.    I'm not even sure if this is related with the guide I found here https://community.tpg.com.au/t5/Broadband-Internet/Cannot-Send-Email-Rejected-by-the-Server-Banned-from-using-SMTP/m-p/36643. ... View more