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Hey, the technician set up the modem this morning and said it may take a while to configure the equipment. It's been 4 or 5 hours now and I still get the message above. Is this normal?
Welcome to the Community!
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
They've guided you in configuring the modem/router manually and the service is now working.
If you need further assistance, please let us know.