Yo @chinchin1990, What device/s are you guys using when you experience a drop-out? If its wireless you can try to make some changes in its settings. I found this thread very helpful.
our internet keeps disconnecting for about a week now especially at night. We've tried restarting modem, still happens. Help
We'd love to help. Please PM me your account details ( customer ID / Username ) I'll have this checked.
Thanks for sending us your details. Initial tests result that multiple-drop out occurs, but no line fault was detected. We'd like to arrange a call from one of our Technicians for further tests
Send me a message of your best contact number and preferred time today.