help me

Highlighted
Level 1b
I've plugged in the modem, but the modem is flashing a red light
4 REPLIES 4
Highlighted
Moderator

Hi @a524940885 ,

 

Thanks for raising this to us. We ran an initial test to your service it shows a possible line fault causing the service not to work. We escalated this to our Engineering Team for further test and investigation. Assessment may take 24-48hrs and you will be contacted by one of our Engineers via SMS or Phone call once done.

 

We apologise for any inconvenience, let us know should you require further assistance.

 

Cheers!

Highlighted
Moderator

Hi @a524940885

 

We will be requiring for you to send us the NBN box's serial number as well as Proof of Occupancy document via private message. This is to complete the investigation being done by our Engineering team.

 

Should you have further queries or requires assistance, please don't hesitate to let us know. 

 

 

Regards,

Ahra_G

Highlighted
Moderator

Hi @a524940885 ,

 

We've seen that you have been in contact with one of our Engineers. Based on the latest case progress an NBN Technician is schedule to check your connection on Monday, 15 July 2019, 1:00 PM - 5:00 PM.

Highlighted
Moderator

Hi @a524940885 ,

 

We'll keep an eye on this case, further updates will be provided by one of our Engineers via SMS or Phone call.

 

Let us know should you require further assistance.

 

Cheers!