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new nbn modem connected but no internet up

jpfexpert
Level 2

I had received to day a new NBN modem connected but no internet up

could someone help please

1 REPLY 1
BasilDV
Moderator

Hi @jpfexpert 

 

Do you have a newly installed NBN as well or you only ordered a new modem/router?

 

Are you still not able to connect to the internet?

 

We'd like to check on what we need to do to get you back online ASAP.

 

Just send us a private message with your account details.

 

BasilDV