4G backup

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Level 1b

Have now been connected to the NBN for one week and over that time have had at least 24 hours of no connection.  Never had this problem with our old cable connection.  So much for this brave new world. And don't start me on the speeds...

Want to find out if the unit I previously had for 4G back up when with Telstra (which I never actually needed to use because the connection never dropped out) can be used with the NBN/TPG modem for 4G back up?  Need something to cover these frequent drop outs, what with 2 adults working from home and 2 highschool kids including one doing year 12...

1 REPLY 1
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Moderator

Hi @k8kelly88,

 

3g/4g backup functions are not supported on TPG supplied modems.

 

I have checked your service, and it is showing a stable connection with a good connection speed.

We recommend having a read of this community article, which may help you in Improving your Wi-Fi Connection around your Home:

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,

Karl