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Hi @casieb,
We're sad to know that you're considering to cancel the service. We'd like to have one of our Account Specialists to contact you to discuss details of cancellation. Let us know your account details (Username/Customer ID) together with your best contact number and preferred time.
In case you need a reference:
How do I private message (PM) in the community
Cheers!
@casieb wrote:
Hi I would like to cancel my account. I have already signed up with another provider for NBN. From my understanding you need this in writing. Can I please just cancel ng account seeing Im already paying a different provider
Hi, I'd like to cancel my account as I've already signed up with another NBN provider. Please proceed with the cancellation as I'm currently paying for the new service. Thank you! hpinstantink
Let's help get your account sorted, @vegepig834.
Send me a PM and let's chat some more.