Welcome to the community!
We can only imagine how frustrating your experience has been, specially when you do not have a service for 12 days. We apologise for any inconvenience, we'd like to take this opportunity to turn around your experience.
We tried to use your Community details to pull up the account unfortunately it matches to inactive accounts. To better understand the situation, feel free to PM us your account details.
(Username/Customer ID together with address on file).
In case you need a reference: How do I private message (PM) in the community
Thanks for sending me your details. We're able to locate your account and seen that this has been raised to our Engineering Team and has been escalated to to NBN Co.
We will chase this up with our Team and raise this to one of our Complaints Resolution Case Manager for further handling.
We don’t have any further updates differing from what has already been communicated to you. Your experience is important to us and we will be keeping a close eye on your case and Feedback will be provided via SMS or Phone call.