Asked to enter mobile number & passphrase when dial 121

[dions]

I'm being asked to enter mobile number & passphrase when dial 121. Every time. It never used to do this & I could just dial 121 and get directly into voicemail, without the additional steps. What's going on?

[Anonymous]

Hi dions. We raised this with our Mobile Team, we will look into this and provide the feedback on this thread when it becomes available. 

[dions]

From today I can't access my voicemail at all. Whenn I dial 121 it just says cannot be connected. I can see I have a few missed voicemails. What do I do now?

[BasilDV]

Hi @dions

Your case is currently being investigated by our Mobile Engineers.

There's no new update, but will chase this with them and have someone to get in touch with you for further discussion.

BasilDV

[BasilDV]

Hi @dions

Our team tried to call you to no avail.

A case manager sent you an email and will be waiting for your response.

Have a good day!

BasilDV