Hi @meaganinmanly, we're sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you for assistance.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community
Yes, @meaganinmanly. We have received your PM and we have coordinated your concern to our Accounts Team.
We can see that one of our account specialists has been in touch and discussed the concerns raised.
Please make sure to send an email to the email address they have provided to finalise your request.
Let us know if we can be of further assistance.